Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data collected by 356ph ("Company," "we," "us," or "our") through our website, mobile applications, customer service channels, and any other platforms or services we operate (collectively, the "Platform"). This Policy describes:

• What personal information we collect from Filipino players and users;
• How we use your personal information to provide gaming services;
• When and why we share your information with third parties;
• How we protect your data using industry-standard security measures;
• Your rights regarding your personal information under Philippine law;
• How to contact us with privacy-related questions or concerns.

By creating an account with 356ph or using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Policy, please do not use our services.

2. Information We Collect

356ph collects various types of personal information to provide, maintain, and improve our gaming services, ensure platform security, and comply with legal and regulatory obligations under PAGCOR and Philippine law.

2.1 Information You Provide Directly

When you register for an account with 356ph, we collect the following information:

• Identity Information: Full legal name, date of birth, gender, and government-issued identification numbers (for age verification and KYC compliance);
• Contact Information: Email address, Philippine mobile phone number, and physical residential address;
• Account Credentials: Username, password, and security questions for account access;
• Financial Information: Payment method details (GCash account, PayMaya account, bank account numbers, credit/debit card information), transaction history, deposit and withdrawal records;
• Verification Documents: Copies of government-issued IDs (Philippine passport, driver's license, national ID, postal ID), proof of address (utility bills, bank statements), and selfie photos for identity verification;
• Communication Records: Customer support chat logs, email correspondence, phone call records, and feedback submissions.

2.2 Information Collected Automatically

When you access and use the 356ph platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, mobile device identifiers, screen resolution;
• Connection Information: IP address, internet service provider, geographic location (city and region within the Philippines);
• Usage Data: Pages visited, games played, bet amounts, session duration, click patterns, navigation paths, timestamps of activities;
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to personalize your experience and analyze platform performance.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, banks) to verify and process financial transactions;
• Identity verification services to confirm your age and identity;
• Fraud detection and prevention services to protect against fraudulent activities;
• Marketing partners (only if you have consented to receive marketing communications);
• Publicly available sources and databases for compliance and verification purposes.

3. How We Use Your Information

356ph uses your personal information for legitimate business purposes in accordance with Philippine data protection laws. We process your data to:

3.1 Provide Gaming Services

• Create, maintain, and manage your player account;
• Process deposits, withdrawals, and payment transactions through GCash, PayMaya, and Philippine banks;
• Enable you to play casino games, place sports bets, and participate in promotions;
• Track your gameplay, betting history, and account balance;
• Calculate and distribute winnings accurately;
• Administer bonuses, promotions, loyalty programs, and VIP rewards.

3.2 Ensure Platform Security and Prevent Fraud

• Verify your identity and age (21+ requirement for Philippine players);
• Detect and prevent fraudulent activities, money laundering, and unauthorized account access;
• Monitor gameplay for compliance with our Terms and Conditions;
• Identify and block multiple accounts created by the same individual;
• Protect against cheating, collusion, and bonus abuse;
• Secure our platform infrastructure and protect against cyber threats.

3.3 Legal and Regulatory Compliance

• Comply with PAGCOR regulations and Philippine gaming laws;
• Meet Anti-Money Laundering Council (AMLC) reporting requirements;
• Respond to legal requests from law enforcement and regulatory authorities;
• Maintain records required by Philippine law for audit and compliance purposes;
• Enforce our Terms and Conditions and other legal agreements;
• Protect our legal rights and interests in disputes or litigation.

3.4 Customer Support and Communication

• Provide 24/7 customer support in English and Tagalog;
• Respond to your inquiries, complaints, and feedback;
• Send transactional notifications about deposits, withdrawals, and account activity;
• Communicate important updates regarding our Terms, policies, or services;
• Notify you about technical maintenance or platform issues.

3.5 Marketing and Personalization (With Your Consent)

• Send promotional offers, bonus opportunities, and special campaigns tailored to Filipino players;
• Personalize your gaming experience based on your preferences and playing patterns;
• Recommend games and betting markets that may interest you;
• Conduct market research and analyze player behavior to improve our services;
• Display relevant advertisements and promotional content.

Note: You can opt out of marketing communications at any time through your account settings or by contacting customer support. Opting out will not affect transactional or service-related communications.

4. How We Share Your Information

356ph does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, Philippine banks, and card payment networks to process deposits and withdrawals;
• Game Providers: JILI, Pragmatic Play, Evolution Gaming, and other software providers whose games you play;
• Identity Verification Services: Third-party KYC and age verification providers;
• Cloud Hosting Providers: Secure data storage and platform infrastructure services;
• Customer Support Tools: Live chat software and support ticketing systems;
• Marketing and Analytics Providers: Services that help us understand user behavior and improve our platform (only with your consent for marketing purposes).

These service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, and law enforcement agencies when required by Philippine law or regulation, including:

• PAGCOR (Philippine Amusement and Gaming Corporation) for regulatory compliance;
• AMLC (Anti-Money Laundering Council) for suspicious transaction reporting;
• National Privacy Commission for data protection compliance;
• Law enforcement agencies in response to valid legal requests, court orders, or subpoenas;
• Tax authorities for tax compliance purposes.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide information about how you can manage your data under the new ownership.

4.4 With Your Consent

We may share your information with third parties when you have given explicit consent for such sharing, such as participating in partner promotions or third-party contests.

5. Data Security Measures

356ph implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Security Measure	Description
SSL/TLS Encryption	All data transmitted between your device and our servers is encrypted using 256-bit SSL technology
Secure Password Storage	Passwords are hashed and salted using industry-standard cryptographic algorithms
Two-Factor Authentication	Optional 2FA via SMS to Philippine mobile numbers for enhanced account security
Firewall Protection	Multi-layer firewall systems to prevent unauthorized access to our infrastructure
Regular Security Audits	Third-party security assessments and penetration testing to identify vulnerabilities
Access Controls	Strict employee access policies limiting data access to authorized personnel only
Data Encryption at Rest	All stored personal information is encrypted using advanced encryption standards
Fraud Detection Systems	AI-powered monitoring to detect suspicious activities and prevent unauthorized access

While we implement robust security measures, no system is completely immune to security breaches. In the event of a data breach that affects your personal information, we will notify you and the National Privacy Commission in accordance with Philippine data protection laws.

6. Data Retention

356ph retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal and regulatory obligations:

• Active Accounts: While your account remains active, we retain all account information, transaction history, and gameplay records;
• Closed Accounts: After you close your account, we retain certain information for 10 years as required by PAGCOR regulations and Philippine anti-money laundering laws;
• Financial Records: Transaction records, deposits, withdrawals, and tax-related information are retained for 10 years in compliance with Philippine financial record-keeping requirements;
• Marketing Data: If you opt out of marketing communications, we retain only the minimum information necessary to honor your opt-out request;
• Legal Holds: Data subject to legal proceedings, investigations, or regulatory inquiries is retained until such matters are fully resolved.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

7. Your Privacy Rights Under Philippine Law

As a Filipino user, you have specific rights under the Data Privacy Act of 2012 (Republic Act No. 10173). 356ph respects and supports these rights:

7.1 Right to Be Informed

You have the right to know how we collect, use, and share your personal information. This Privacy Policy provides transparent information about our data practices.

7.2 Right to Access

You have the right to request access to the personal information we hold about you. You can view and download your account information, transaction history, and gameplay records through your account dashboard or by contacting customer support.

7.3 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update your contact details, address, and other account information directly through your account settings.

7.4 Right to Erasure (Right to Be Forgotten)

You have the right to request deletion of your personal information under certain circumstances. However, this right is subject to our legal obligations to retain data for regulatory compliance, anti-money laundering purposes, and dispute resolution. We will inform you if we cannot fully honor a deletion request due to legal requirements.

7.5 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in promotional emails.

7.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

7.7 Right to File a Complaint

If you believe we have violated your privacy rights or Philippine data protection laws, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details: NPC Helpline 1-8888 (local) or +632-8234-2228.

To exercise any of these rights, please contact our Data Protection Officer at: [email protected]

8. Cookies and Tracking Technologies

356ph uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including authentication, security, and session management;
• Performance Cookies: Collect information about how you use our platform to help us improve performance and user experience;
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience;
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and promotional content (only with your consent).

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling essential cookies may prevent you from accessing certain features of the 356ph platform. For more information about managing cookies, visit your browser's help section.

9. Third-Party Links and Services

The 356ph platform may contain links to third-party websites, social media platforms, or services operated by our game providers and partners. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit. 356ph is not responsible for the privacy practices or content of third-party websites.

10. Children's Privacy

356ph is strictly intended for adults aged 21 and above, in compliance with Philippine gambling regulations. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to 356ph should contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be stored and processed on servers located outside the Philippines, including in jurisdictions that may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities;
• Adequacy decisions recognizing equivalent data protection standards;
• Binding corporate rules for intra-group transfers;
• Your explicit consent for specific transfers when required.

We take all reasonable steps to ensure that your data receives adequate protection regardless of where it is processed.

12. Changes to This Privacy Policy

356ph reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated Privacy Policy on our platform with a new "Last Updated" date;
• Sending an email notification to your registered email address;
• Displaying a prominent notice on the platform homepage.

Your continued use of the 356ph platform after the updated Privacy Policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

356ph Data Protection Officer
Email: [email protected]
Available 24/7 via live chat on the platform

We are committed to addressing your privacy concerns promptly and transparently. Our customer support team is available around the clock to assist Filipino players with privacy-related inquiries in both English and Tagalog.